DELIVERY AND SHIPPING

We are committed to providing safe and efficient delivery services to customers in the UK and select international regions. Once payment is confirmed, all orders undergo a processing sequence involving picking, packing, and dispatch. Order processing typically takes 1–3 business days (excluding weekends and UK public holidays).

Delivery Partners

To ensure timely and secure delivery, we partner with several professional logistics providers, including but not limited to:

Royal Mail
DPD
Evri
UPS
DHL

The specific carrier assigned to your order will be determined based on factors such as order weight, dimensions, delivery address, and logistics network availability.

UK Delivery Timescales
Standard Delivery: Estimated 2–5 business days
Remote areas, Highlands, and offshore islands: Estimated 3–7 business days

Shipping Costs

Shipping costs are automatically calculated and displayed at checkout based on the order value, item weight, delivery address, and selected shipping method. Free delivery may be offered during certain promotional periods; please refer to website announcements for details.

Delivery Responsibility

Customers are responsible for providing an accurate and complete delivery address and contact details. The customer may be held liable for any delivery failures, returned shipments, or additional costs resulting from incorrect addresses, incomplete information, failure to sign for the delivery, or refusal of the package.

Tracking

Once an order has been dispatched, we will send tracking information via email where applicable. Tracking updates are provided by the carrier; we cannot guarantee the real-time accuracy of information from third-party logistics systems.

Force Majeure

We are not liable for delivery delays caused by severe weather, natural disasters, strikes, customs inspections, traffic restrictions, pandemics, acts of war, or other circumstances beyond our reasonable control. However, we will make reasonable efforts to assist customers in tracking their order status.

Transfer of Risk

Unless otherwise required by applicable law, the risk of loss or damage to the goods transfers to the customer upon successful delivery to the designated address and completion of the sign-off process.

If you have any questions regarding our shipping and delivery policies, please contact us via our website’s customer service channels; we are happy to assist you.