HElP CENTER
To help customers better understand the airport pickup, drop-off, itinerary planning, and related travel services offered on this website, the following FAQs serve as a supplement to the service agreement and website policies. By using this website or booking services, you acknowledge that you have read and agreed to the following terms.
- What services does the website offer?
This website offers services including airport pickup and drop-off, private transportation arrangements, customized travel itinerary planning, business travel support, attraction recommendations, and other related travel assistance. Specific service details are subject to the information provided on the order page and service descriptions.
- Are services charged via subscription or one-time payment?
Unless explicitly stated otherwise on the service page, all services on this website operate on a one-time purchase basis. Customers pay only the amount shown on the order page; there are no automatic renewals, membership subscriptions, or recurring charges.
- How do I confirm a successful booking?
Upon payment, the system typically generates an order confirmation. Some services may require further verification of flight details, pickup/drop-off locations, or itinerary requirements; the service will be formally scheduled once the order review is complete.
- Is advance booking required?
To ensure smooth service arrangements, we recommend booking as far in advance as possible. Service availability may be limited during peak seasons, holidays, or for popular destinations; booking early increases the likelihood of securing your preferred service.
- What happens if my flight is delayed or arrives early?
If accurate flight information has been provided, we generally adjust pickup and drop-off arrangements based on real-time flight status. However, actual arrangements may be subject to change due to delays in airline information updates or other uncontrollable factors.
- Can I modify the pickup/drop-off time or location?
If you need to modify the pickup/drop-off time, location, or other order details, please submit a request as early as possible. The ability to accommodate such requests depends on the progress of service preparations and resource availability.
- Can I cancel my order?
Some services involve vehicle reservations, driver scheduling, or itinerary planning immediately after confirmation. Consequently, once an order enters the execution phase, cancellation may not be possible, or only a partial refund may be available. Specific rules are governed by the refund policy.
- Do you offer customized travel itinerary services?
Yes. We provide personalized itinerary planning and travel recommendations based on your travel dates, interests, budget, and specific travel needs. 9. Do you provide services for international customers?
Yes. We provide travel-related services to customers from various countries and regions; however, the specific scope of services and availability may vary depending on the destination and local resources.
- Does the price include all costs?
The order price generally covers the items explicitly listed on the service page. Additional charges may apply for items such as parking fees, road tolls, fees for extended waiting times, attraction admission tickets, or special requests made by the customer; please refer to the specific order details.
- What should I do if I cannot locate the driver or service personnel?
Customers should wait for the service personnel at the designated time and location specified in the order confirmation. If a meeting cannot be arranged smoothly due to on-site conditions, please contact the relevant staff via the order system or designated communication channels as soon as possible for assistance.
- Do you guarantee the itinerary or the outcome of the trip?
We make reasonable efforts to provide professional services and sound recommendations; however, we cannot guarantee that the travel experience or itinerary will not be affected by factors such as weather, traffic conditions, attraction opening status, or other third-party circumstances.
- What information do customers need to provide?
Depending on the type of service, customers may need to provide details such as their name, contact information, flight details, pick-up/drop-off addresses, accommodation information, number of travelers, and other necessary data to ensure the service is arranged smoothly.
- Will the website terms be updated?
We reserve the right to modify and update these FAQ terms in response to changes in laws and regulations, business development, or operational needs. Updated terms become effective upon publication on the website, and continued use of the website’s services constitutes acceptance of the latest version of the terms.
- Do these terms affect statutory consumer rights?
No. These FAQ terms do not affect the statutory consumer rights to which customers are entitled under applicable laws and regulations.