RETURNS OR EXCHANGES
We are committed to providing high-quality airport transfers, drop-off services, travel itinerary planning, and related tourism services. As the services offered on this website involve reservations, customization, and digital deliverables, please carefully read the following refund and cancellation terms before making a purchase.
- Nature of Services
The airport transfers, private transportation arrangements, travel planning, and customized itinerary services provided on this website are one-time purchases rather than subscription or auto-renewing services. Since certain services involve immediate vehicle booking, driver scheduling, itinerary design, and resource coordination upon order confirmation, refund processing will depend on the stage of service execution.
- Transfer Service Cancellation Policy
Cancellations requested more than 48 hours prior to the scheduled service time are eligible for a full refund;
Cancellations made between 24 and 48 hours prior to the scheduled service time may incur partial service or administrative fees;
Cancellations made within 24 hours of the scheduled service time are generally non-refundable;
If the driver has arrived at the designated location and the customer fails to appear at the agreed time, the order may be deemed fulfilled, and no refund will be issued. - Itinerary Planning Service Refund Policy
A full refund may be requested if the project has not yet commenced following payment;
If itinerary planning has begun but is not yet complete, a partial refund may be offered based on the work already performed;
Refunds are generally not available once the itinerary proposal, travel recommendations, or customized planning documents have been delivered. - Eligible Refund Situations
Customers may apply for a refund in the following circumstances:
The service cannot be provided due to reasons attributable to us;
Duplicate payments or payment errors occur;
The service provider is unable to fulfill the order and cannot arrange an alternative solution;
Other situations where refunds are required by law or regulation.
- Non-Refundable Situations
The following situations generally do not qualify for a refund:
The customer changes travel plans or cancels the trip at the last minute;
Inability to travel due to visa issues, personal reasons, or third-party factors;
The customer provides incorrect flight information, pick-up/drop-off addresses, or contact details;
Service adjustments necessitated by weather, flight cancellations, traffic restrictions, or other force majeure events. 6. Refund Processing Time
Once a refund request has been reviewed and confirmed to meet the eligibility criteria:
Refund reviews are typically completed within 3–5 business days;
Upon approval, the refund will be returned to the original payment method within 5–10 business days;
The actual time it takes for funds to appear in your account may vary depending on the processing times of the bank or payment service provider.
- Address for Documents and Refund Requests
As this website provides travel and digital services, the return of physical goods is generally not required. If you need to submit written requests, contract documents, or relevant materials, please send them to the following address:
23a The Precinct, London Road, Waterlooville, Hampshire, United Kingdom, PO7 7DT
- Refund Application Materials
To facilitate the review of a refund request, customers may be required to provide the following information:
Order number;
Proof of payment;
Flight details or service confirmation documents (if applicable);
Explanation of the reason for the refund;
Other necessary supporting documentation.
- Statutory Consumer Rights
This refund policy does not affect the statutory consumer rights to which customers are entitled under applicable UK law, including statutory protections related to digital and travel services.