RETURNS OR EXCHANGES

We are committed to providing our customers with an excellent shopping experience. If you are not satisfied with your purchase, you may request a return and refund, subject to the terms of this policy.

Return Period

Customers may request a return within 14 days of receiving the item. Returned items must be unused and include the original packaging, tags, accessories, and any associated free gifts (if applicable).

Eligible Returns

You may request a return or refund in the following situations:

Receipt of the wrong item;
Item damaged during transit;
Item has manufacturing defects or quality issues;
Item received differs significantly from the order description;
Unused item returned within the eligible period.

Non-Returnable Items

The following items are generally not eligible for return:

Items damaged due to misuse or human error;
Items that have been used, installed, or modified;
Items missing original packaging, accessories, or attachments;
Items for which the return request period has expired;
Customized, personalized, or special-order items (unless there is a quality issue).

Refund Processing

Once we receive and inspect the returned item, we will notify you of the refund decision. If approved, the refund will be issued via the original payment method. Refunds typically take 5–10 business days to process, depending on the processing times of your bank, credit card issuer, or payment service provider.

Original shipping fees are generally non-refundable unless the return is due to a quality issue, a shipping error, or as otherwise required by law.

Return Process

Contact customer service to submit a return request;
Receive return authorization and instructions;
Properly package the item and ship it back as instructed;
We process the refund request after receiving and inspecting the item;
We notify the customer via email once the refund is complete.

Return Address

23a The Precinct, London Road, Waterlooville, Hampshire, United Kingdom, PO7 7DT

Note: Please do not ship items back without prior confirmation from customer service, as this may delay processing. We recommend keeping your tracking information and proof of postage to monitor the return status.

Contact Us

If you have any questions regarding our refund or return policy, please contact us via the website’s customer service page or by email. We will assist you as soon as possible. Disclaimer: This refund policy should be interpreted in conjunction with the website’s Terms of Sale and applicable laws. Where local consumer protection laws grant customers additional rights, the provisions of such laws shall prevail.